UX & Service Designer for Connected Products

Tag : Service Design

e-Book Readers are on the Road of Watches

I remember the day when I got my first watch. It was the diver’s watch that my father handed down…

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Service Innovation

A bus tracker inside the grocery store means less standing out in the cold for the customers, and more customers…

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Finally someone pointed at the giant, pink ‘User Experience’ elephant.

No article in recent memory has done a better job than this one in pointing out the general mis-conception on…

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