UX & Service Designer for Connected Products

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Category
Service Design
Client
PayPal
Role
Service Design Lead, Fjord
Project Year
2011



PayPal is the largest online payment service in North America. In 2011, $4B of their transactions came from mobile. PayPal hired Fjord to help them bring their digital payment services into physical stores. The new ecosystem includes a new mobile service for merchants as well as a complete revamp of their consumer service for iPhone, Android and mobile web.