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Augmented reality service from United States Postal Service

Wednesday, August 11th, 2010

Most augmented reality services do not reach beyond being ads or gimmicks. In many cases they are both. This USPS service is different. It uses AR to make one of UPSP’s product more tangible and efficient. It is also easy to understand. The connection between the application of technology and the customer’s problem is clean [...]

Reflections on Mobile UI Design (Part 2 of 2)

Wednesday, May 19th, 2010

Following up with my previous reflections on my experience from being an interaction designer in Motorola, here are some additional thoughts: Mobile makes it emotional It is hard to disagree that mobile devices have become part of our identities. By carrying and displaying our mobile devices in public everyday, the brands, forms and screen treatments [...]

Service Innovation

Saturday, October 31st, 2009

A bus tracker inside the grocery store means less standing out in the cold for the customers, and more customers inside the store for the store owner. Originally uploaded by alui0000

Contextual Inquiry at a Local Restaurant

Thursday, May 1st, 2008

Portfolio Planning for Hoover

Saturday, December 1st, 2007