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Service Innovation

Saturday, October 31st, 2009

A bus tracker inside the grocery store means less standing out in the cold for the customers, and more customers inside the store for the store owner. Originally uploaded by alui0000

Recap from IIT Design Research Conference 2009 (part 2)

Wednesday, October 7th, 2009

Richard Saul Wurman, the creator of the TED conference took the stage with an unusual panache. After halting the announcer’s introduction, he asked the audience to move forward and fill the front rows. Richard (Richie, or Mr. Wurman as he prefers) then went onto a stream-of-consciousness speech about his conception of the TED conference, his [...]